Shipping & Returns

How long do I have to exchange or return my order?

If you are not satisfied with your online purchase you have the right to return the items within 30 days after receiving the parcel. Items bought in our brick & mortar store can be exchanged within 30 days from buying date.

You, as a customer, have the right of withdrawal when purchasing products from a distance. This means that you can try the purchased item on once, to see if it fits. If you are not happy with it, you are free to return it to us within 30 days.

How can I exchange or return an online item?

After receiving the order you have 30 days to exchange or return any items. You do not have to report this in advance to us. Exchanging or returning items by mail is possible, just ship the items you would like to exchange or return to the address below. Shipping costs for returning something to us are not reimbursed.

Store Du Nord
Dep. Returns
Noordeinde 49
2514GC Den Haag
Netherlands

Please fill out the return form and add this to the package. You can find a copy of the return form in your order. 

Note: If damage to the item is caused by careless fitting, the damage will be deducted upon reimbursement.

 

I would like to exchange my purchase for a more expensive item, how does that work?

If you would like to exchange the purchased item for something that is more expensive, you can write down the preferred item on the return form. As soon as we have received the return shipment, we will send you a payment request by e-mail to pay the additional costs. As soon as this payment is made, we will ship the new item for you. 

What are the costs for returning an item?

If you choose to send your order back to our warehouse, you will have to pay the shipping costs for the return shipment yourself. The amount of these costs depend on the type of shipment and the country that you are from. Contact your preferred shipping agency to ask about the applicable shipping rates.
 

If you want to return something to us due to a complaint, we will reimburse you for the shipping costs. For example:
  • the item you have received is damaged
  • you have received the wrong item
 
Please contact our customer service if you have received a damaged item or if you have received the wrong item. We will make sure you can return the parcel for free. If you would like to exchange the item for another size or colour, the shipment is still free. You will only have pay the costs for returning the item to our warehouse.

 

I have returned my order. How does the refund take place?

If you have returned an item (or multiple items) to us, and you checked the refund box on the return form, we will refund the money to you within 10 working days. We will do this once the returned items have been received in our warehouse or in one of our shops. All paid amounts (excluding the costs for the return shipment) will be refunded. 


We will refund you in the same way that your payment was made when you ordered the items. There will not be any extra costs when you choose to be refunded.

Shipping rates & delivery time

The following shipping rates & delivery times concern online orders:

  • Netherlands: free shipping via Post NL or DHL, till December 31st 2020. Delivery time 2-3 working days;
  • Europe: free shipping via DHL, till December 31st 2020. Delivery time 2-7 working days;
  • North, Middle and South America: shipping via DHL Express €25, free shipping starts at €500. Delivery time 4-12 working days;
  • Asia: shipping via DHL Express €25, free shipping starts at €500. Delivery time 4-12 working days;
  • Middle East and Africa: shipping via DHL Express €50, free shipping starts at €1000. Delivery time 4-12 working days;
  • Oceania and the rest of the world: shipping via DHL Express €50, free shipping starts at €1000. Delivery time maximum of 4-12 working days.

Delivery times are a realistic expectation, however we can not guarantee this as we are dependent on our logistic partners. Any import taxes and other duties outside the EU are paid by the parcel's recipient.